1 reviews | Active since Mar 2019
No service
Service Level Has Dropped Dramatically
I’ve been with this company for years and always found their service excellent, but my recent experience has been the complete opposite.
On 25 January 2026, I emailed them requesting a policy review. I received only automated acknowledgements. By 27 January, with no response at all, I sent a second email requesting that my policy be cancelled. Again, only automated replies.
Today, 4 February, I phoned them because they still hadn’t actioned my cancellation request. Even after I made it clear that I did not want to discuss their internal procedures, the agent insisted on doing so. A few hours later, they finally called back confirming the cancellation — but only effective from today.
Despite my cancellation request being sent more than a week ago, they still processed a debit order on my account. I am now expected to pay for their lack of service and inefficiency.
This company used to be fantastic to deal with. Sadly, that level of service is no longer there.
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our client care team will be in contact to discuss your concerns and the way forward.
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our client care team will be in contact to discuss your concerns and the way forward.