1 reviews | Active since Jan 2012
NO SERVICE
My Nsme is Khanyi I logged a claim with King price insurance 3weeks ago. I first requested a car hire and I was told I do not have car hire on my policy. I asked them why wasn't i offered car hire upon taking my policy? I was told they will listen to the call recording, which I believe they did because I got a calling from some consultant telling me that they will backdate my car hire premium and tell me how much do I need to pay to get a car as I was never informed about it when I took the policy. Well that was the last time I heard from king price, on the 1st February 2016. since then I've been calling every day and i'm told claim department is busy they will take a message and get back to me, 15 days later i'm still waiting for some service at King Price or maybe I should take the matter to ombudsman!!!!<br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br>
Thank you for getting in touch with us. We'd like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we've disappointed you.
Cornette from our claims department has been in contact to discuss your concerns and the way forward. She will keep you updated, thank you for your patience in this regard.
Royal regards
The kings court
Thank you for getting in touch with us. We'd like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we've disappointed you.
Cornette from our claims department has been in contact to discuss your concerns and the way forward. She will keep you updated, thank you for your patience in this regard.
Royal regards
The kings court