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Tanaleen R

1 reviews | Active since Nov 2019

01 Feb 2023, 08:33

No Service

Dear King Price I recently took out a policy with you in January 2023. I noticed that my address was captured incorrectly as well as my license date. when I called in to correct me date as it should be March 2016 instead of October 2016 your advisor told me that the systems selects a random date. This makes absolutely no sense at all. I then sent a request for a call back a week later hoping to get an advisor that knows what they talking about. I received a call and then the line was cut and then did not receive a call again. I have heard stories of the lack of service from King Price and now I am on the receiving side of it. Please resolve this or I will have to look for an insurance company that can provide SERVICE!

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Replies (3)
King Price Insurance
King Price Insurance's reply01 Feb 2023, 09:10
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our client care team will be in contact to discuss.
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Tanaleen R's update03 Feb 2023, 08:27
Reviewer Update
Thank you King price for your prompt response and urgency on my complaint. Your agent that called me back was very efficient and apologetic. He has restored my faith in the company
King Price Insurance
King Price Insurance's reply03 Feb 2023, 08:40
Official
Thank you for your valued feedback.