No service

In January someone bumped into my car. I struggled for one whole day to get hold of them to log the claim only by the next day after lunch they finally answered the phone. I paid the excess which was R3500 and I got my car fixed. I am still waiting for them to sort out that payment that needs to be claimed from MiWay insurance. They NEVER give me updates unless I ask. Every time I ask them what is happening, their reply is that they are awaiting feedback from MyWay and they will advise me when they hear anything. On 11 June they said that payment will be released tomorrow and that the money will be in my account by the next week. I have asked them 3 times since then what is going on and they are still awaiting feedback. on 13 May they said that they have received the offer (how much this is I do not know) on this day they said the process will take up to 30 days. <br> <br> Since March I have send 12 emails, made phone calls, no answers.<br> <br> They are not giving me the service that I feel I pay for. Their service was excellent the day they phoned me to ask for my business but ever since... no good service. I even told my friends about them and they changed insurance companies, had I only known.