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Benita R

1 reviews | Active since Dec 2014

02 May 2018, 18:50

No service

Have been trying to cancel an insurance policy since last Thursday without success. First call last Thursday I was transferred three times, was on the line for ten minutes before speaking to the right department. Was eventually cut -off. Called today, spoke to Michael and was told that cancellation department would get back to me today. I haven’t received an email or a voicemail yet. This is not an acceptable business practice.

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Replies (3)
King Price Insurance
King Price Insurance's reply09 May 2018, 18:50
Official

Hi Benita

Our sincerest apologies for the negative experience. Khavish from our retentions department tried calling you but to no avail. The policy has been cancelled as per your request. Should you require any further assistance please do not hesitate to contact.

Royal regards

The kings court

BR
Benita R's update09 May 2018, 19:16
Reviewer Update
If you have cancelled the policy for my new Picanto you have done so without consulting me and you will have done so for the second time in a week. The policy that had to be cancelled was for the vehicle I sold and not my new vehicle. I demand that you reinstate the policy for the Picanto immediately since the policy for the old vehicle was cancelled last week when I called after receiving an email staring that the Policy for the Picanto was cancelled without anyone having spoken to me. If something happens to the Picanto while you have erroneously and *******ly uninsured it I will sue King Price. Your ineptitude is breathtaking. Your GM will be hearing about this tomorrow.
BR
Benita R's update09 May 2018, 19:16
Reviewer Update
If you have cancelled the policy for my new Picanto you have done so without consulting me and you will have done so for the second time in a week. The policy that had to be cancelled was for the vehicle I sold and not my new vehicle. I demand that you reinstate the policy for the Picanto immediately since the policy for the old vehicle was cancelled last week when I called after receiving an email staring that the Policy for the Picanto was cancelled without anyone having spoken to me. If something happens to the Picanto while you have erroneously and *******ly uninsured it I will sue King Price. Your ineptitude is breathtaking. Your GM will be hearing about this tomorrow.