no service

hi i phoned the call center this morning to complain about my annual policy increase ,they have added 2 lots of car hire which i did not want as well as an increase above inflation .....50 % plus i spoke to busa at the call centre who agreed it was not right and said she would get back to me in a few minuits this was about 9.00 this morning it is 2.00 in the afternoon ......it seems every time i speek to someone at king price they first of all don't know what they are doing and secondly intentionally lie on when they will actually do something phone me back.....im getting very upset about the total lack of support and cooperation .<br>