no service

I was in an accident on the 1 February 2016. Reported the incident to the police the same day. Called king price on the 2nd of February to put through my claim. I was advised the admin process can take up to 2 weeks to complete before repairs can start. I accepted this as I was told that I would be kept updated. No feedback was received during this period. I called the call centre after 2 weeks and was advised the assessment report has been received and that the consultant working with my claim would call me back. Again this did not happen. I chased for a week before getting through to Elmarie Boshoff dealing with my claim and was advised that she cannot finalise my claim as there is an IT issue. When asked why it took 4 weeks for the admin process, she could not provide me with an answer. Needles to say a complaint was sent through on the 25th of Feb and the very next day the claim was authorised. My car is still not repaired after almost 7 weeks. The SPVR Monique is rude and has no people skills. No one can provide me with a straight answer or even confirm when I can get my car back. I am fed up with this disgusting service and want my car back!