No Royal Service at King Price....Shocking

I have had a claim opened since November 2023 with King Price. It is now u months down the line with no resolution to the house damages caused by the hail storm we experienced in Midrand. Case Manager Kego has been assigned to my case will only respond when the case gets escalated to senior managers. The cherry on the cake is that I am being told to seek quotations for a service provider and come back to KP with the quotes. Kego puts down the phone when I answer her calls and speaks via the call agent that picks up the enquiry at first call. KP has proven extremely short of capability for sound customer service. Definitely no Royal Service here. Think twice before changing insurance providers.