No returned calls for 2 days

I have submitted a claim 2 weeks ago for my personal laptop. Things were a bit bumpy to start off, but Elmarie finally sorted things out. <br> <br> After the assessment was done, the tech company called and said they would replace my laptop for a model older and very lower specced than the one I had. I told them this is not acceptable and would contact King Price. Ive been trying to reach someone from claims for the last two days. When I call, no-one is available and I am asked to leave a message, Which I do. Ive sent about 5 contact requests on their website but still no luck. <br> <br> It would be really nice if King Price could perhaps, either, keep to their slogan \Royal service