JDV
Jan-Adriaan De Villiers
1 reviews | Active since Oct 2013
25 Nov 2020, 07:29
No response to claim logged 2 weeks ago with near daily follow up.
Two weeks since I logged my claim for household content. I logged it via the App, via email, via the Facebook WhatsApp channel, and called three times a day for the last 5 business days. "Sorry sir, our claims consultants are all busy, we are merely the message center and I can see you've contacted several times, a claims consultant will phone you back before COB" - Every day the same response, every day no reaction.
Helpful (0)
Replies (1)0
Replies (1)
King Price Insurance's replyOfficial
25 Nov 2020, 19:35It’s really heartbreaking for us to hear that you had a bad service experience from us.
We can’t undo what has happened, but we appreciate you letting us know about this, so that we can take some action towards trying to make up for it. Claims has been in contact, should you require any further assistance please do not hesitate to contact.
King Price Insurance's reply25 Nov 2020, 19:35
Official
It’s really heartbreaking for us to hear that you had a bad service experience from us.
We can’t undo what has happened, but we appreciate you letting us know about this, so that we can take some action towards trying to make up for it. Claims has been in contact, should you require any further assistance please do not hesitate to contact.