No Response on claim

i Called King Price on 04 August to submit 3 claims, the person i dealt with didn't't know what she was doing and told me its not her department but she will take the claim and eventually she gave me a claim no. for one claim CK***-3, she then promised that i will get sms's for the rest of the claim and someone will be sent to my property with 48 hours...that never transpired to date, i then called yesterday 11August 2015 and spoke to Isabel who said the claim is in process and she will get the person who is dealing with my claim that is Tsholofelo Maimane ASAP.I am still waiting for any type of correspondence instead i got an email advising me of a premium increase....worst service ever and we being fooled and told customer is King...i had a bad experience befor with King Price when i claimed for a written off car they took close to 2 months to pay out...now this