No response about Claim

I filed a claim with King Price in the middle of January and was happy with the service i received. that was the end of the good service. Since then I have not heard anything about my claim. I keep on phoning your call centre number to talk to claims to always end up being told there are too many calls in the claims department and i have been redirected. Last week i managed to eventually get through oly to be told that the lady that was dealing with my claim has left the company. SSOOOO WHAT!!! how is this my problem. Surely it should have been handed over to someone else. I have only been with King Price for a few months and im already regretting my decision. i tried again this morning phoning claims and got into another department to say there is again an overflow. I still haven't even had an assessor came out to me yet. VERY BAD SERVICE. So how long must I sit with faulty equipment??? The royal service has failed