NO RESPONSE

My vehicle got broken into Friday 2 January 2015. I submitted all the forms and supporting documents with the claims department within 5 days without any response. It's the driver's side window that was smashed to gain access into my vehicle so I couldn't use the car as it's a risk to just be broken into again. Out of desperation to have use of my car again I had the window replaced on my own expense on 28 January 2015. Again I submitted the invoice and proof of payment to the claims department in an attempt to be reimbursed. This I did on 3 separate occasions 28 Jan, 3 Feb and again 26 March with still no response up until today. They do however still collect the monthly contributions per debit order. I'm disappointed, disgusted and at my wits end with these guys!