MC
Maxwell C
1 reviews | Active since Mar 2020
29 Oct 2021, 11:06
NO respected timelines and unfair on claims
I dont know if King Price work with an SLA in their claims. Logged a claim on the 18th of Oct , then 29th of October I still havent been sorted as of yet.
I was insured for an iphone for a value of R14 999 and that's the cost of the new iphone. How dare would someone try to replace your phone with a like-new phone costing R11 000. What sort of nonsense is that. How do you even think you can rob a client by paying an an amount less than the covered value.
If this really dont get sorted I am removing everything I have with this insurance. It was well and nice with dropping premiums but it seems as if when it comes to paying they just dont.
Please do the right thing.
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King Price Insurance's replyOfficial
08 Nov 2021, 16:06Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Please refer to page 98 of the policy T's & C's :
''Like-new cover means we’ll repair your damaged phone if we can, or replace it if we need to, following theft, loss, accidental damage or water damage. Replacement will be with a similar make and model or a similar, refurbished phone. Your replacement phone will come with a 12-month warranty''
Should you wish to dispute the outcome of your claim you may do so by emailing a detailed dispute to ***
King Price Insurance's reply08 Nov 2021, 16:06
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Please refer to page 98 of the policy T's & C's :
''Like-new cover means we’ll repair your damaged phone if we can, or replace it if we need to, following theft, loss, accidental damage or water damage. Replacement will be with a similar make and model or a similar, refurbished phone. Your replacement phone will come with a 12-month warranty''
Should you wish to dispute the outcome of your claim you may do so by emailing a detailed dispute to ***