No refund & bad attitude

I was insured by Kingprice until it was time for me to claim. I was then given a story about the person I've insured having a jusgement. They then declined the claim, infact I had to call them to find out why there's still no feedback regarding my claim. They then told me they would have to remove my car from the insurance and I would get my money back for all the months I've been paying. I was suppose to get the money back within 5 working days.<br> 5 days have passed and there is still no money in my account and I'm being sent back and forth given 1000 reasons why the money is still not in my account<br>