No priority for clients

I had an accident with my car on tuesday the 21/04/2015, I then reported it to KingPrice insurance. Thurs I was booked for assessment at Auto magic, all this I did. No response from the insurance ever since, I then call on Thurs to ask and that's when they decide to tell me the lady in charge of the claim will call me, I mean thats not my business because they deduct on time never have they found no money. Now my windscreen is getting worse and sooner or later I will get tickets or fall on me, but they still have to decide on their if they want to approve or not. I am so sick because when you get insured they quick to respond now all is on go slow, while my car safety is at risk.