MF
Mandla F

1 reviews | Active since Sept 2013

18 Dec 2023, 13:48

No help from Karusha Chetty claims Team Manager from King Price.

No help from Karusha Chetty claims Team Manager from King Price.

======History======= 02 Dec 2023 at 08:43 After logging a claim: No call, no help, nothing pathetic customer service I logged a cliaim yesterday night up to now I have not received any help from King Price Insurance, no call, no help, nothing and as I write this I am stuck and don't even have a car, pathetic customer service.

07 Dec 2023 at 14:46 I just received a call from Gibid JHB stating that my vehicle is being sold I just received a call from Gibid JHB stating that my vehicle is being sold, can I please get answers as to who gave King Price the authorization to sell my vehicle because I did not. Can I please get someone to contact me and give me answers THIS IS UGERNET!!!!

11 Dec 2023 at 09:28 POOR, PATHETIC CUSOMER SERVICE FROM King Price Insurance - Discovery is way much better. Last week I requested that Cassius Shabangu the person allocated to handle my claim to give me a call as I have queries - till today I have not received a call, when I ask why I am told he was attending a party and today I am told he is not available - POOR, PATHETIC CUSOMER SERVICE FROM King Price Insurance - Discovery is way much better. ==================

All these were relayed to Karusha Chetty claims Team Manager from King Price and until today I have not gotten concrete answer regarding the vehicle.

Can someone please help me urgently.

0
Replies (3)
King Price Insurance
King Price Insurance's reply18 Dec 2023, 14:20
Official
Hi Mandla,

It deeply saddens us to hear that you have had such an unhappy experience with King Price, but really appreciate you letting us know and giving us a chance to make amends.

Your complaint has been escalated to the relevant manager and we’ll be in touch soon to discuss this with you.

Royal regards,
The king’s court
MF
Mandla F's update19 Dec 2023, 12:43
Reviewer Update
Can I please get help help, yesterday I was told that "complaint has been escalated to the relevant manager and we’ll be in touch soon to discuss this with you" until now I have not gotten any help no reply from this manager. - PATHETIC CUSTOMER SERVICE.
King Price Insurance
King Price Insurance's reply29 Dec 2023, 13:48
Official
We sincerely apologize for the lack of service. We note Claims has been in contact with you to resolve your concerns.