No Happy with King Price

After having an accident on a slippery wet N1, north bound where my car started sliding sideways hitting the middle barrier and spinning and hitting the barrier with the rear as well and spun till it stops, fortunately not bumping any other cars.

It was 00:11am on the 23/02/2019, cold drizzling night when I called King Price reporting the accident. The assistance received from King Price was in that time of need was hands down 5-star rated, I was patiently attended to and assisted emergency services and towing of my damage vehicle.

Until they assign an investigator to do what they do, Anton Niemann was nice and easy to talk to, made appointments and followed-up as one would expect. I was satisfied with what he was doing "his job" until he says to me that according to his findings the damage on the rear of the car was not from this same accident. I had provided him with the location where the car was parked at the venue where we were and he had agreed with me that he would request a video footage and confirm the condition of the vehicle upon entry and departure of the venue.

Anton contacted me confirming that he had submitted his report for front repair only without even attempting to get a hold of the parking footage. Upon my disputing his decision he referred me to king price claims department saying there's nothing he can do for me from his side.

I sent several e-mail to sales and claims department and the only reply I got was the automated reply confirming recipient of the query and promising that someone will get back to me. After 4 weeks, I received a call from the insurer offering to open a second claim for the rear repair, when I asked who is supposed to pay access for this second claim for the same accident, the consultant told me he will got ask and get back to me. It has been another month since…