no feedback/response after enquiring about an outstanding invoice that I had to pay

Good Day A***x,

Trust you are well?

After more than a month being shunt around, back and forth with no resolution until date, promises after promises regarding my claim, I would like to have a clear breakdown as to what’s happening. I’ve called the call center again today, asking about my status, just to be told that the tire and rim damage are not related to the claim? So do I need to submit a separate claim if a tire and rim gets damaged during a accident? Why let me wait so long after I went out of my way, carried the expenses to get it fixed and not getting clear answers.

This type of service won’t work for me.