NO FEEDBACK UNLESS I INITIATE THE CONVERSATION

I'm experience with King Price hasn't been nice at all. I logged a claim for my vehicle on the 26/02/2022 till now I haven't been given feedback unless I initiate by calling. The app was last updated when I logged the claim and there after there has been no progress reporting. I last phoned in on Monday and I was told it was taken to an electric assessor. Today I called in and I'm told the vehicle is waiting to be taken to an electric assessor. I honestly can handle unforeseen delays provided that there is feedback but I can't stand it when no one sees the value in given you feedback especially when it comes to a car as you also need to plan and budget according to the estimated delay period. As for the contradicting feedback :(

I need feedback King Price, I'm inconvenienced already as it is. Showing some empathy would go a long way.