NO feedback/response of emails for repairs

On 29.09.2015 I contacted my claims admin to inquire to a problem I experienced with one of my phones that was repaired. My message receipt indicate read on 30.09.2015. On 05.10.2015 I followed up as no response was received. On 22.10.2015 I mailed again for the 3rd time asking if I should escalate. Answer was sorry no longer in that department. But started process of assisting, queries & answers. Not resolved as yet. Emailed again on 29.10.2015 asking why not responding? It is now 11.11.2015 and still nothing.<br> <br> My phone went in for a repair of the camera lens as it was 'cracked'. It was returned with it repaired. <br> However there is a problem now with how the 'fitting' was done. We can only assume that the camera's gradient was placed back into its socket incorrectly, the photo's/video's come out upside-down or to the side. <br> <br> There is now an issue with guarantee that has fallen away but the initial replacement wasn't 'fitted' correctly. The lens was replaced, however the 'fitting' was done incorrectly, so no guarantee can be can be brought up as the problem did not start, it was there when 'received'. <br> <br> My e-mails are just not answered and I find this very unprofessional.