No feedback/response

I took out insurance with King Price on 12 Dec 2014. At time of acceptance I was never involved in an accident. On 30 Dec 2014 I was involved in an accident. My insurer at the time covered all the repairs as I was still covered with them up until 31 Dec 2014. On 1 Jan 2015 my new premium and new insurer came into effect.(King Price Insurance).<br> On 12 April 2015 I was involved in an accident and reported the accident to King Price, my current insurer. After weeks of phone calls and no answers from them I phoned them again that's when they advised claim were rejected. No rejection letter were send nothing. I collected my vehicle after struggling to get the car as the panelbeaters invoiced me for storage, that was eventually sorted out and my vehicle was released to me. I send through 3 emails to get the rejection letter. 1) Bernice Bosch on 22 July 2) Shaldon 25 July 3) Clientcare 25 July. I spoke to call centre again on 29 July still waiting for the letter or response. Poor service on all levels at King Price. I would NOT recommend anyone to join them. Quick to take your money but payouts always finding excuses