No feedback or response after cancelling my policy - premium deducted!

On the 28th of November I requested my policy to be cancelled via the online portal, I clearly indicated that I am abroad and will not be able to answer my phone and asked to be contacted via email, on the 29th of November Wihan Geers contacted me via email and asked for a reason for my cancellation, I rep**** stating that I am abroad an no longer need the policy. On the 30th I asked for confirmation that the policy is canceled and I received no response. On the 1st they deducted the months' fee.