No feedback on vehicles claim

I put through a claim in November 2014 after my car was bumped. Ramona told me to take the car to the panel beaters they have chosen so the damages can be assessed and a report will be sent to them. After that she called to say she has difficulty confirming that I've had insurance for a number of years and I gave the name of the insurances that covered my car. She struggled to confirm with Miway because I was insures under my aunt, however I managed to provide with the informtin she required. On the 28th January 2015 I called the call centre after numerous calls I had made and multiple emails that I had made to Ramona with no response. The consultant I spoke to tola me that my claim was rejected due to the fact that they could get confirmation of insurance for the said number of year, however no one bothered to inform me of that. What upsets me is that monthly premiums are deducted from my account although they will not fix the damages on my car. My side kept on fall ingredients of to the extent that I had to put sallotape to hold it and my number plate has fallen of. I think that this is ********** because they taking my money but they won't fix my. Very bad service I'm dissaponte