No feedback on Services and Repaires

I was involved in an accident on the 21st of September and my car was towed to the King Price Yard on the 23rd. I was given feedback after 2 weeks of calling and sending numerous emails. I was told that my claim has been approved(Authorized) and an email was send to kprepairs on the 12/10/15 and Warren Scrimgeour was cc at repair management to inform him that the claim was authorized.<br> <br> Yesterday i called and send an email to Neemeesha Jogi who is handling my claim after not hearing anything from her and did not get any response. Today i called the Service and Repairs center and i was put through to a consultant who told me that they received it \ everything looks fine on the system but nothing has been done"he will send the person who is handling my claim an email to find out what is happening.<br> <br> What bothers me is if i did not call today i would have thought my car is at the repairs and will be receiving it soon. There is no communication from the consultants of which it makes it difficult for one to know and understand what is happening.<br> <br> I am very frustrated"