JW
Janine W
1 reviews | Active since Mar 2009
09 Feb 2016, 11:43
NO FEEDBACK ON CLAIM FROM KING PRICE 2 WEEKS LATER
I was involved in an accident two weeks ago tomorrow, I reported the incident with all the relevant information, police case number, third party contact details etc within two hours of the incident. I phone on a daily basis to get feedback on this simple claim - third party drove into the back of my car. A person called Florence is apparently handling my claim, to date I have not been able to get hold of her even though I leave messages on a daily basis! Up until now (two weeks) the only contact I have had from King Price is a computer generated claim number. Apparently claims take 7 - 10 working days to finalise, today is day 10 for me and still nobody has contacted me.
Helpful (0)
Replies (1)0
Replies (1)
King Price Insurance's replyOfficial
11 Feb 2016, 17:16Hello jwatson,
Thank you for getting in touch with us. We'd like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we've disappointed you.
Our claims department has been in contact with you to discuss your claim and the way forward. Thank you for your patience and understanding, should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
Thank you for getting in touch with us. We'd like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we've disappointed you.
Our claims department has been in contact with you to discuss your claim and the way forward. Thank you for your patience and understanding, should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
King Price Insurance's reply11 Feb 2016, 17:16
Official
Hello jwatson,
Thank you for getting in touch with us. We'd like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we've disappointed you.
Our claims department has been in contact with you to discuss your claim and the way forward. Thank you for your patience and understanding, should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
Thank you for getting in touch with us. We'd like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we've disappointed you.
Our claims department has been in contact with you to discuss your claim and the way forward. Thank you for your patience and understanding, should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court