No feedback on a claim

Good day,<br> <br> I registered a claim almost 3 months ago, and still to this day I have not heard any substantial feedback. At first I was updated weekly, mainly because some information and documents were needed from me. The communication did break out for a couple of weeks though, apparently that was because there was an additional document I had to provide, that I found when I called to check what was going on.<br> <br> Anyway, I provided the document exactly 3 weeks ago now, and I called to confirm it was received. Since that day I have not heard any feedback, every time I send an email, I get no response, when I call, I keep on being told i will be called back, but no one ever does. I'm not sure how many agents I have spoken to, same response.<br> <br> Can someone PLEASE update me on what's going?<br> <br> Thank you.<br>