NO FEEDBACK, NO SERVICE AND NO COMMUNICATION S****S, LACK OF PROFESSIONALITY

hi, I lodged a claim with Maurice at King Price, after lodging my claim I was never called to be given feedback in regards to the progress of my claim. I claimed for 2 items. 1. 1. Sony PlayStation 3 60GB AND MY Reclining 3 Seater Leather Couch. After no contact at all I then decided to call to get feedback on my claim. I was then informed that my claim is rejected. I then requested a damage report on both items, and the damage report clearly states that my device is covered. Please see below results. The item has external physical damage to the casing and internal electronic components. The damage was caused accidentally when the device fell thus causing the impact to the casing and components. The unit does not function but does power up. The incident occurred on the 7th of July 2019 and the last use was on the same date.

The item is not economical to repair. BER – Please replace unit Recommendation: We did find a covered peril. We recommend replacing the item as it will ot be economical to repair. BER

There are normal wear and tear scratches and marks on the unit This is my second claim which they did not honour... Last year I claimed for my cellphone which I lost. I did mentioned that I went to Shoprite and then drove to a function and don't know where the items is. I lost the Items basically. Due to the fact that I mentioned that I drove somewhere the advisor said the car was Jammed. then why was all my groceries still in the car and other personal belongings if the car was jammed. there's no way a thieve can jam the car and just take the cellphone and leave everything else in the car especially with me telling the advisor that I went shopping prior to me driving to Pretoria for a personal function.

So clearly I have Living proof that KING PIE INSURANCE has twice not paid out my claim for incidents that are insurable. I have never missed a premium and don't claim unnecessarily, but this is totally unacceptable for being ****med like this. NO FEEDBACK ON CLAIMS NO SERVICE AND NO COMMUNICATION S****S LACK OF PROFFESSIONALITY

SO GO ON AND INSURE WITH KING PRICE. GOOD LUCK.

I HAVE MADE A QOUTE WITH MIWAY INSURANCE FOR MY CAR,HOME CONTENTS AND SPECIFIED ITEMS, I WOULD RATHER PAY 1700 A MONTH BUT KNOW THAT THERE'S A COMPANY THAT WILL ATLEAST LISTEN A COMPROMISE FOR THE CLIENT.