NO FEEDBACK, NO RESOLUTION

Joan Kraayeveld has failed to give feedback on my query, I had to pay an access of R750 after I was explicitly told that i wont be paying any access (even by SMS). I sent an email confirming that my claim was captured correctly, this was on the 21st of November and still NO FEEDBACK. I've been calling in and being placed on hold for long periods but NO ONE is assisting.