NO FEEDBACK FROM INSURANCE

HI, I HAD AN ACCIDENT ON THE 31 JANUARY 2016, AND MADE A CLAIM ON THE 1 FEBRUARY 2016, AFTER 14DAYS OF MY CLAIM AND NUMEROUS CALLS FOLLOWING UP ON THE CLAIM I WAS TOLD THE CAR HAS BEEN WRITTEN OFF AND THE NECESSARY DOCUMENTS WERE MAILED THROUGH TO THE INSURANCE, BUT NO 1 HAS CALLED ME TO GIVE A CLEAR INDICATION ON MY CLAIM, LATELY WHEN I CALL THE INSURANCE EVERY CONSULTANT TELLS ME THAT PRABHU WILL CALL ME BUT NO 1 HAS DONE SOO. I WOULD LIKE TO KNOW WHY IS THE CLAIM TAKING SO LONG ITS ABOUT 30DAYS NOW AND NOTHING HAS HAPPENED TO MY CLAIM.