No feedback concerning claim

On the 17th November 2015 I called king Price to launch a hail damage claim on my car, Unica registered the claim and told me an assessors would be in contact with me soon, a whole week passed without any communication from King Price or the assessor, I then decided to call the claims department on the 25th to find out what the hold is with my claim, no one could help me, instead the guy I spoke to told me to call Unica as she is the one who should be able to give me proper feedback.<br> <br> When launching the claim, Unica asked me how frequent would I like her to give me feedback, and I rep**** that she should do so as often as possible... I guess that where I went wrong, now 10 days have passed since I launched the claim and I assume its still not possible for her to give me any feedback.<br> <br> Im yet to hear from King Price... is this the customer service that you guys say you excel in???