LP
Liezel P

1 reviews | Active since Apr 2009

12 May 2021, 19:01

No feedback

A claim for repairs to my motor vehicle was authorised in April. I am not happy using the service provider as they have indicated it will take them 10 days to finish repairing only a bumper. I cannot be without my vehicle for that long. And since its a small repair I believe another provider can do it in less time. I have now contacted King Price twice since then to ask if we can please change the service provider to one that can do this small job in less than 10 days. Every time I was informed by the consultant on the phone that they will find out and get back to me - which they do not do. If this is not sorted out soon my time in which I am authorised to repair my vehicle will lapse and King Price will not pay for same. Beginning to think this is a deliberate delay on their side?

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Replies (1)
King Price Insurance
King Price Insurance's reply19 May 2021, 09:08
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.  We will be in contact.