1 reviews | Active since Apr 2011
NO FEEDBACK
I have been met with an accident on the 18/1/2015 with my new car, and I have reported it on 19/11/2015 to Ivan Molele. Have taken the car for assessment and was advised it will take 4 days to get back to me. Till date Ivan Molele the person who has been handling my claim has not gotten back to me, everytime when you call him his attitude is so indifferent as if he hates his job and he keeps motioning that he has no feedback, When I had taken the policy initially the call centre agent who was so desperate to make the sale mentioned that in the event of a claim they will keep us posted as often as they could. That however has not been the case. I would give this company 0 for service. Pathetic, from the time I have signed on I have had problems.
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Our claims department has been in contact with you to discuss your claim, and will provide further feedback as soon as the claim is complete.
Royal regards
The kings court
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Our claims department has been in contact with you to discuss your claim, and will provide further feedback as soon as the claim is complete.
Royal regards
The kings court