No feedback

I was in a bumper accident on the 14/10/15. I submitted a claim on the 15/10/15.<br> I got a courtesy car on the 15/10/15. Up till today I haven't received any feedback on my claim.<br> I phoned yesterday just to find out that they are still investigating. I thought that my car will at least be at the panel beaters by now. My previous insurers was much faster with no issues.<br> The courtesy car is only till the 11/11/15. They will not extend it as per my conversation yesterday with one of the consultants. Now I will have to go and buy a second car this weekend just to get between work and home. <br> I also have a feeling that they will look for any reason not to pay or fix ones car.<br> I launched a claim earlier this year for a broken wind screen and again they did not want to pay. I paid for it out of my pocket. After I fixed it they quickly phoned to say now they will pay.... Really???<br> <br> I think I made the worst decision ever to go over to King Price. My personal opinion - Stay far away!!!<br> Let's see how they handle the complaint.... I will keep you guys posted....