No delivery of service

I am very unimpressed with King Price in the way my accident claim is being handled.<br> I am not receiving any feedback from the Insurance company in terms of my claim. I had an accident on 2 November 2015, firstly when I laid the claim I was not provided with a reference number. I had to call in myself to follow up on the claim and they don't have the courtesy to inform me of the progress on my claim, When I asked for a courtesy car I was told I did not add this option on my policy,I spoke to a consultant that advised me he will get the recordings and to date I have not received any feedback regarding that. I am a single mother why would I not request for a car hire option. I am without a car and do not know anything about the happenings of my car. This is emotionally draining and the fact my insurer has no sense of urgency in assisting me is causing me more and more stress. Losing a car is not an easy thing, should you miss payment of a premium they have no mercy but when you need them to come to your rescue there is simply no courtesy or no urgency you become a statistic in their books. I am appalled by this level of service and lack of attention to my claim.