No customer service at all - quick to take money but fail to respond to emails

<p>I bought a new car in December 2016 and I was exploring different insurance companies.</p> <p>King Price called me when I asked for a quote, but by the time they called I had already made up my mind to go with Budget Insurance.</p> <p>The consultant that I spoke to failed to listen to me. I explained that I had chosen Budget but he proceeded to convince me to go with King Price, by making promises to waive activation / broker fees etc etc.</p> <p>2 days later I emailed King Price to tell them I do not want to take insurance with them. I made it very clear in my email that I cannot and do not wish to be retained, that I just want confirmation that I won’t be debited (At the end of February) Despite my very clear instruction, someone tried to call me to retain me. As I am in meetings for most of the day I cannot answer my phone to deal with an insurance provider that I do not even want. I got an SMS to call the retentions team.</p> <p>I called the retentions team, spoke to what seemed like a helpful consultant, who assured me that everything was in order, the policy was cancelled, that I won’t be debited. I asked for confirmation and she said that their calls are recorded. Then a day or two later, someone else called me and said that “one of the guys” in the retention team had to speak to me, that there was “something” that needed to be concluded telephonically. Unfortunately, asking for specifics is too much of a hassle to King Price.</p> <p>I was promised that this mysterious guy would call me before COB that day. Instead, I got SMS a few days later saying that I need to call the retention team.</p> <p>I sent another email shortly thereafter, explaining again that up until now the service has been shocking and that I want a manager to deal with my query going forward since I was getting nothing than automated SMS each time I tried to rectify the issue.</p> <p>King Price proceeded to debit my account, not only for the quoted premium but also for other surcharges which I am sure are the broker / admin / activation fees that the consultant promised would be waived.</p> <p>At this point, the service has only sucked from King Price. From the way the consultant first dealt with me when signing me up (only chasing commission) to the complete lack of service that I have experienced, and then the business reneging on every single one of my previous instructions.</p> <p>I expect someone on management level to contact me today to fix this. I do not want insurance from your organisation, your service is pathetic. I feel sorry for your clients that find themselves in the unfortunate circumstance where they have to claim. They are most likely ignored just like I have been.</p>