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<p>I had a car accident, two weeks ago. It took King Price a week, to have the car towed to a town, that is over an hour's drive away from me. The car has now been sitting there for a week to have photos taken. Now I get told that I have to wait for the assesor to assess the claim and then get a quote and then decide when, where and how my car will be fixed. </p> <p> </p> <p>In the mean time, I have the car hire option on my insurance which I'm making use of but it is only for 30 days, I'm already on day 14. What am I going to do without a car after the 30 days is finished?</p> <p> </p> <p>I'm very disappointed that me as the customer has to continuously has to phone and ask for feedback, shouldn't it be the other way around, and why do I have to kick and scream just for someone to pay attention and get me some answers and actually have my car repaired? </p>
Hi Cherilynn
Thank you for your comments and allowing us the opportunity to respond, our sincerest apologies for the late reply on this site due to an error. We note that Monique the team manager in our claims department was in contact with you to discuss your concerns and the way forward.
Should you require any further assistance please do not hesitate to contact us directly.
Royal regards
The kings court
Hi Cherilynn
Thank you for your comments and allowing us the opportunity to respond, our sincerest apologies for the late reply on this site due to an error. We note that Monique the team manager in our claims department was in contact with you to discuss your concerns and the way forward.
Should you require any further assistance please do not hesitate to contact us directly.
Royal regards
The kings court
