NO CUSTOMER FEEDBACK

There is no customer service feedback with this company,i lodged a claim on the 23rd of April,regarding damage to my vehicle,i recieve SMS to say my assesment has been completed and my claim has been finalised but when i spoke to the assesor,only HALF of my damages was assessed and this would need to go to an accredited panel shop for complete assesment and cost,i recieved a sms from a fran william with his./details as MY CLIENT EXPERIENCE WARRIOR,i have left numerous messages and emails for this person who has NEVER called me back,I DO NOT KNOW WHAT IS THE STATUS OF MY VEHICLE ASSESMENT I DO NOT KNOW WHERE IT IS AND I HAVE NOT RECIEVED ANY REPORT OF ANY DAMAGES,the feedback to the customers is beyond pathetic.I need some one to contact me ASAP and tell me where my vehicle is and when will this assesment be complete??????? it has been 18 days since my claim has been lodged