1 reviews | Active since Oct 2013
No Customer Care or Concern
I was involved in a car accident on the 27 February 2016 and registered my claim with the consultant on the 29 February 2016, I have not heard from this consultant since my claim was registered and he refuses to return any of my calls and has not supp**** me with any feedback regarding my claim. I am forced to contact the call centre and hold and when my call is eventually answered I receive bits of information from different consultants <br> <br> The consultant who registered my claim wont even respond to my email, I have escalated to his team leader and he too has not repsonded!!!!<br> <br> I am very irritated with the service received from King Price! Why call it a Royal Service when you cant even do the basics??????
It's really heartbreaking for us to hear that you had a bad service experience from us. We can't undo what has happened, but we appreciate you letting us know about this, so that we can take some action towards trying to make up for it.
Shaldon from our claims department has been in contact with you to discuss your concerns and the way forward. Thank you for your patience and understanding, should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
It's really heartbreaking for us to hear that you had a bad service experience from us. We can't undo what has happened, but we appreciate you letting us know about this, so that we can take some action towards trying to make up for it.
Shaldon from our claims department has been in contact with you to discuss your concerns and the way forward. Thank you for your patience and understanding, should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court