No contact

I am a new driver and I was very happy to join King Price since I have read good reviews about them. I wont lie my claim was very smooth no hiccups what's so ever, but right now I don't know where I stand. I had an accident on 6 April my claim took two weeks to be approved, no hassles. My car has since been with the approved panel beaters, its been two weeks. On Monday I sent my brother to check the progress on the car, when he arrives the car has not been touched and when I phone on Friday the the 19th May I was told they have started with the stripping of the car, so that means they **** to me. They told my brother that they are waiting for King Price to give them a go ahead and they are the one's who order the parts that needs to be repaired. Yesterday, I phoned King Price the guy that was helping me said he has sent an email to the assessor he will contact me and the panel beaters. I waited the whole day to be called but nothing I called the panel beaters this morning they told me they will get back to me, I am still waiting. When I check the status of my claim on the App you keep on extending the dates my this process will finalized. This is stressing me. Guys I love your insurance and I want to continue with it but now i don't know what to think. whats keeping you from ordering the parts? why am i not getting any communication regarding my car? why they are lots of lies now because you have approved my claim? I keep calling you and the panel beaters but you are not giving me a straight answer. Please guys don't disappoint me.