No Communication from claims department

I registered a claim on the 13th of November and took my vehicle to Bens Auto Clinic for assessment and have not heard anything from anyone, I never thought I’d experience such service when everything went smoothly when I claimed for my phone, I’ve never received a call from the Claims Advisor/Assistant, Angus Burger, and at this point I’d rather have them replace my windscreen and side mirror, I can live with with the small dents on my bonnet, rook and boot lid. I just need those replaced and I’ll move on. Panelbeaters are closing this week and will only open on January. I tried to complain but was told King Price doesn’t have a complaints department, how is that possible?? I also work for an insurance company and I know the hailstorms wreaked havoc on insurance companies but can they at least replace my windscreen?