TQ
Thato Q

1 reviews | Active since Mar 2021

23 Feb 2024, 09:10

No communication and hustle to get car fixed

I Had a claim with King price in January, after i had an accident, i went through numerous calls with the insurance representatives telling me i must verify my insurance history, i must be the one calling my previous insurance to retrieve my records while they just relaxed and awaiting for me to give them records, that took almost two weeks before i could get an approval but i also had to now consult with my lawyers on what to say to them. That stage was then done, now i am faced with issue of communication between the assessor and repairer, There is no communication at all, in-fact i am the one who is calling the repairer as well as sending emails to the assessor requesting an update and even that, i am still **** to as well as the repair taking very long..

Till this day my car is till not fixed, 27days after the accident, and i am still being told that they still need two more weeks to finish the repairs.

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Replies (1)
King Price Insurance
King Price Insurance's reply23 Feb 2024, 09:18
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our assessing team will be in contact to discuss.