No Communication

Good day

I submitted a claim for lightning damage on the 27 Th of January. I am extremely unsatisfied by the way the claim have been handled. Firstly a service provider was assigned located in Johannesburg. This resulted in a delay. The service provider was not provided with the correct address meaning I had to go back and forth between king price and the service provider to arrange my assessment.

The second Issue i have is communication with king price. I have to follow up with you and never receive any communication from your side. I know load shedding is a problem but i find it unacceptable when speaking to your agents to be notified the call will disconnect because your company does not work if the power goes down. This happened three times and not once did you give me a call back.

Finally i have received an SMS stating the claim has been finalized. Great what does that mean. i have ordered replacement already. Is this a payout or are you repairing my devices.

Communication could solve all the issues. I can be reached by phone or email. even SMS but nothing. Please provide me with clarity.