No Call back

I called in to King Price and was on hold for long time. Eventually I get to a different department because there was no answer at the claims department. I wanted assistance to fix a chip on my windscreen before it started spreading into a crack that will end up costing me R750 to replace inexcess. I was promised by an agent that they captured my request and a claims centre agent will call me back. It has been more than a week and I am still waiting to be called! I shudder to think that for minor assistance King Price has failed to assist what would happen in major accident!