No Accountability for Their Mistakes
<p>I have been very happy with my King Price until today when I called in to change some info on my policy which included a change in my residential address. After the change, I checked my schedule to make sure everything was captured correctly and the address was one of the things that were captured incorrectly. I called them back to ractify the mistake and guess what, "The premium goes up". For some reason King Price was not at fault. According to them, I changed the addres so that affected the premium. When does King Price take responsibility for the mistakes they make? It's always the client that is left to suffer. I don't think I can ever recommend King Price to anyone after today's incident.</p>
Hi Thulisile
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Juan from our retentions department has been in contact with you to discuss your policy. Should you require any further information please do not hesitate to contact.
Royal regards
The kings court
Hi Thulisile
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Juan from our retentions department has been in contact with you to discuss your policy. Should you require any further information please do not hesitate to contact.
Royal regards
The kings court
Hi Thulisile
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Juan from our retentions department has been in contact with you to discuss your policy. Should you require any further information please do not hesitate to contact.
Royal regards
The kings court
Hi Thulisile
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Juan from our retentions department has been in contact with you to discuss your policy. Should you require any further information please do not hesitate to contact.
Royal regards
The kings court
