NIGHTMARE INSURANCE

The worst service ever, or should I say no service at all. We join king price because of their cheaper and competitive premiums, but that was a huge mistake. I have even asked family and friends to join this insurance provider and now I regret ever doing that. here is my unhappiness.

We had a car accident on the 26 August, which was not our fault and the police who responded to the accident did mention it on their findings. 1. After we logged a claim with king price, the company said they will send an assessor to inspect the car, after the assessment we called the claims department, who informed us that the car will be written off, but very expensive to settle, so he is sending the matter to the manager, and will get back to us in few hours, that never happened.

2. The next time we called in, we were informed that the claim has not being processed as the assessor forgot to take pictures of the vehicle. We then said no problem will send them the photos and we did, but then never got a response to from them, so we called again.

3. The next time we were told, they can't process the claim as the police are refusing to give them the accident report. This was a lie as when we went to the police, they informed us that the accident report is available for the insurance at a cost of R114.00. We had to pay the money and then send it to king price, after then we called and were informed that, they received it and are reviewing it and will get back to us. That never happened.

4. We called again, and this time we were told that, the claim is still not being finalized as they need to send another assessor to inspect the car and the accident scene. The new assessor, called us and made an appointment to discuss the matter. The meeting did happen, with an end statement from the insurance stating that the claim will be completed on Thursday as all the paper are loaded on their system on Thursday, this we waited for the day, and called them on Friday.

5. This time we were told that they found a problem with the claim and will escalate it to the manager and the manager will call us. Until today this manager has never called us, its been 3 weeks now, waiting and being told when we call that the manager will call us.

To cut the story short, King Price is trying to find a way to not pay out on our claim, and they are looking for all loop holes in their kings book to avoid paying out. They keep on giving us a run around. Today as write this, the second assessor they appointed, promised to call me back on a recorded line so we can talk and record our conversation, that never happened, as when we called him he said he forgot the phone recorder and will call us first thing in the morning. We have heard a lot of promises about people who will call us which never happens.

This insurance company is out there to take your money and is not prepared to payout when a real disaster that need insurance comes. I have 2 cars covered with them, make that 3 including the one that got into an accident, plus house contents, and building cover. I regret ever taking those covers with them, and will definitely be moving all of them to a more reliable insurer, if there is such a thing in this country. I am now worried what will happen to my family should something the property insured with them.

I have written a mouth full and if you don't take the warning, you will have yourself to blame, STAY AWAY FROM KING PRICE, THEY ARE ******, INTERESTED IN YOU PAYING BUT NEVER DELIVER WHEN YOU MOST NEED THEM.