New insurance - you will get the best service. When it comes to claims and 3rd party you will be shocked with the service.

Good Service - no only at the sales department for new business. TRY claims and 3rd party claim you will be shocked at the way you are treated.

16 October 2023 my husband was involved in a motor vehicle accident on his way to work.

The other driver first hit a BMW and then my husbands bakkie. The accident was not my husbands fault (take note my husband has had his drivers license for 20 years and he has done various advance driving course) and there was no way he could have avoided this accident.

I send a request via the website and the phone rang immediately. A Sales consultant was very friend and told me to send an email to ***

WOW and did everything then change. They are very eager to call and assist with new business but when it gets to paying claims and assisting 3rd parties everything changes

At 9:22 the day of the accident I send an email *** with all the information about the accident

The next day I received an email from Nyiko Ndhima with a claim form I need to complete and return

I asked how long this will take and the reply was "Kindly be advised that third party is a legal matter"

I informed the consultant that this is a work bakkie and we need assistance urgently and again I was told it is legal matter

I had to get all the document together. It took us 2 week to get everything they requested. They requested 3 quotation (please bear in mind that we had to pay R450, R350 and R350 to obtain these quotation

All the document except for 1 quotation was send on 31 October 2023 (we waited 2 weeks for a quotation for Mustang a king price approved panel beaters). The last quotation was send on 8 November 2023.

When I requested an update on 10 November I got the following reply: " Kindly be advised that we have received the last document from you on the 8th . Now that all the documents has been received , we are busy with our validations . Allow us 3 weeks after all the documents received to finalise the matter."

Why did they not start the validations when all the documents were received 31 October 2023. Why wait until 8 November to start with validations

I told King price on numerous occasions that this is an urgent matter and we would like to resolve this ASAP. We run a business and for over a month we have to drive around with a bakkie that got damages of R60K. If there is going to be a problem with the payment we need to know ASAP in order for us to get a private attorney and take legal action against the other driver.