Never use King Price

Wow. I'm shocked by the level of poor service that I've received. I registered a claim on the 20th of January. I was told I would be contacted within "24 working hours". So I gave them 2 days. Nobody called me. I called King Price again to follow up. Eight days later I check the app and it states that my claim has not been approved. Strange, nobody sent me any documentation or contacted me to advise of the outcome or the details thereof. I call in. I hold forever. I choose the call back option. Nobody calls me. I call again later. I get told that, yes, my claim has been rejected, due to some very vague reason. I cancel the policy. About an hour later I receive a mail advising that my claim has been rejected. I don't recall being told that this specific instance would not be covered.

Pathetic service really. Why do I have to be the one calling them the whole time? Awful awful awful.