NET LIEG EN BEDRIEG
On, or about, 20th March 2024 we had a Leak in our Bedroom Ceiling. It was leaking onto 2 x Build-in Bedroom Cupboards causing extensive damage to the ceiling as well. The following morning, I lodge a Written Complaint to Messrs. King Price Insurance via their Official Website. Sadly, they chose to treat my complaint with contempt which, in my opinion, is rude – something I cannot and will not tolerate. On Monday 29th March 2024, and ONLY AFTER I CONTACTED THEIR OFFICES TELEPHONICALLY, did they send me a Claim Number which have proved to be NOTHING MORE than ‘a flush in the pan’. The rest of that day gave rise to several telephonic messages from numerous persons all promising to resolve my complaint. The VERY FIRST THING each one reminded me of, however, was ‘that I would be liable for R1,500-00 Access. I agreed PROVIDED THEY REPAIRED THE SAID DAMAGE. To even date the damage has not been attended to adequately or at all. Yesterday (Tuesday) and today (Wednesday) I received NO COMMUNICATION from King Price Insurance. If, however, I do not receive any WRITTEN UNDERTAKING from them by 10h00 tomorrow (Thursday) - that the said Damage would be repaired to my entire satisfaction, I would be left no alternative but to approach the Consumer Council for relief and post my ‘King Price experience’ to the Media. By-the-way, is THIS how they treat ALL their customers and how they deal with complaints? DAVE SASSMAN
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Replies (10)0
Replies (10)
King Price Insurance's replyOfficial
04 Apr 2024, 09:00Hi Dave
We are unable to trace any policy with any of the details you have provided this platform. We kindly request that you email us your detailed concerns as well as the policy holders information and/or claim number in order for us to urgently look into what went wrong. You may email this info to *** for further assistance.
We are unable to trace any policy with any of the details you have provided this platform. We kindly request that you email us your detailed concerns as well as the policy holders information and/or claim number in order for us to urgently look into what went wrong. You may email this info to *** for further assistance.
King Price Insurance's reply04 Apr 2024, 09:00
Official
Hi Dave
We are unable to trace any policy with any of the details you have provided this platform. We kindly request that you email us your detailed concerns as well as the policy holders information and/or claim number in order for us to urgently look into what went wrong. You may email this info to *** for further assistance.
We are unable to trace any policy with any of the details you have provided this platform. We kindly request that you email us your detailed concerns as well as the policy holders information and/or claim number in order for us to urgently look into what went wrong. You may email this info to *** for further assistance.
's updateReviewer Update
05 Apr 2024, 08:38 KP-4072 CLAIM - DAMAGE CAUSED DUE TO LEAK -No.KP***
Policy Holder - Cornelia Sassman - 1 Edgemere Road, Heathfield. Cape
Policy Holder - Cornelia Sassman - 1 Edgemere Road, Heathfield. Cape
's update05 Apr 2024, 08:38
Reviewer Update
KP-4072 CLAIM - DAMAGE CAUSED DUE TO LEAK -No.KP***
Policy Holder - Cornelia Sassman - 1 Edgemere Road, Heathfield. Cape
Policy Holder - Cornelia Sassman - 1 Edgemere Road, Heathfield. Cape
King Price Insurance's replyOfficial
05 Apr 2024, 08:58Thank you, claims will be in contact to discuss.
King Price Insurance's reply05 Apr 2024, 08:58
Official
Thank you, claims will be in contact to discuss.
's updateReviewer Update
05 Apr 2024, 09:57'Discuss' WHAT????
It was S I X T E E N D A Y S ago that I lodged our claim and you still want to 'discuss'? Haven't you heard '..it is far better to remain silent and be thought a fool than to speak out and remove all doubt'?
PLEASE, just come and replace the ceiling and the cupboards!!! The last time you had to do the SAME JOB you just 'patched up the same ceiling'. A few months later it fell down on us. Did you see the proof of this allegation when you went to the site???
It was S I X T E E N D A Y S ago that I lodged our claim and you still want to 'discuss'? Haven't you heard '..it is far better to remain silent and be thought a fool than to speak out and remove all doubt'?
PLEASE, just come and replace the ceiling and the cupboards!!! The last time you had to do the SAME JOB you just 'patched up the same ceiling'. A few months later it fell down on us. Did you see the proof of this allegation when you went to the site???
's update05 Apr 2024, 09:57
Reviewer Update
'Discuss' WHAT????
It was S I X T E E N D A Y S ago that I lodged our claim and you still want to 'discuss'? Haven't you heard '..it is far better to remain silent and be thought a fool than to speak out and remove all doubt'?
PLEASE, just come and replace the ceiling and the cupboards!!! The last time you had to do the SAME JOB you just 'patched up the same ceiling'. A few months later it fell down on us. Did you see the proof of this allegation when you went to the site???
It was S I X T E E N D A Y S ago that I lodged our claim and you still want to 'discuss'? Haven't you heard '..it is far better to remain silent and be thought a fool than to speak out and remove all doubt'?
PLEASE, just come and replace the ceiling and the cupboards!!! The last time you had to do the SAME JOB you just 'patched up the same ceiling'. A few months later it fell down on us. Did you see the proof of this allegation when you went to the site???
King Price Insurance's replyOfficial
05 Apr 2024, 10:00Claims will be in contact to discuss
King Price Insurance's reply05 Apr 2024, 10:00
Official
Claims will be in contact to discuss
's updateReviewer Update
05 Apr 2024, 10:30You said that ONE AND A HALF HOURS AGO and there's been NO DISCUSSION.
STOP LYING to us!!!!
STOP LYING to us!!!!
's update05 Apr 2024, 10:30
Reviewer Update
You said that ONE AND A HALF HOURS AGO and there's been NO DISCUSSION.
STOP LYING to us!!!!
STOP LYING to us!!!!
King Price Insurance's replyOfficial
05 Apr 2024, 10:36Claims will be in contact as soon as an agent is available to call out.
King Price Insurance's reply05 Apr 2024, 10:36
Official
Claims will be in contact as soon as an agent is available to call out.
's updateReviewer Update
05 Apr 2024, 12:45THANK YOU. They contacted me about 15 minutes ago.
NO REPAIRS have been done to our property yet. The 'discission' is still 'pending'.
NO REPAIRS have been done to our property yet. The 'discission' is still 'pending'.
's update05 Apr 2024, 12:45
Reviewer Update
THANK YOU. They contacted me about 15 minutes ago.
NO REPAIRS have been done to our property yet. The 'discission' is still 'pending'.
NO REPAIRS have been done to our property yet. The 'discission' is still 'pending'.
's updateReviewer Update
05 Apr 2024, 15:36I just had a call from your Sub-Contractor assigned to attend to the repairs on our property. They insist that they will come and do the work tomorrow. I told them that tomorrow in The Lord's Day (God's Holy Sabbath) and the Bible is VERY CLEAR, " Remember the sabbath day, to keep it holy.9Six days shalt thou labour, and do all thy work: But the seventh day is the sabbath of the LORD thy God: in it thou shalt not do any work, thou, nor thy son, nor thy daughter, thy manservant, nor thy ****servant, nor thy cattle, nor thy stranger that is within thy gates: For in six days the LORD made heaven and earth, the sea, and all that in them is, and rested the seventh day: wherefore the LORD blessed the sabbath day, and hallowed it". We will NOT ALLOW anybody to trample on God's Holy Day on any of our properties. If your company is in the habit of FORCING your staff to desecrate God's Holy Day we will not be party to it.
Unless the work is carried out on Monday we will be left with no alternative but to approach the Ombudsman of the Consumer Councilor relief.
Unless the work is carried out on Monday we will be left with no alternative but to approach the Ombudsman of the Consumer Councilor relief.
's update05 Apr 2024, 15:36
Reviewer Update
I just had a call from your Sub-Contractor assigned to attend to the repairs on our property. They insist that they will come and do the work tomorrow. I told them that tomorrow in The Lord's Day (God's Holy Sabbath) and the Bible is VERY CLEAR, " Remember the sabbath day, to keep it holy.9Six days shalt thou labour, and do all thy work: But the seventh day is the sabbath of the LORD thy God: in it thou shalt not do any work, thou, nor thy son, nor thy daughter, thy manservant, nor thy ****servant, nor thy cattle, nor thy stranger that is within thy gates: For in six days the LORD made heaven and earth, the sea, and all that in them is, and rested the seventh day: wherefore the LORD blessed the sabbath day, and hallowed it". We will NOT ALLOW anybody to trample on God's Holy Day on any of our properties. If your company is in the habit of FORCING your staff to desecrate God's Holy Day we will not be party to it.
Unless the work is carried out on Monday we will be left with no alternative but to approach the Ombudsman of the Consumer Councilor relief.
Unless the work is carried out on Monday we will be left with no alternative but to approach the Ombudsman of the Consumer Councilor relief.
King Price Insurance's replyOfficial
05 Apr 2024, 16:00Your message has been sent to our claims team to discuss with the service provider to schedule a different date for you.
King Price Insurance's reply05 Apr 2024, 16:00
Official
Your message has been sent to our claims team to discuss with the service provider to schedule a different date for you.