VB
Vikesh B

1 reviews | Active since Apr 2019

01 Apr 2019, 08:26

Neglected King price customer

Been with King price for about 7 years, never had a claim until Feb 2019 when my rear windscreen needed replacement.. Was given windscreen man as the service provider.. Windscreen changed but without smash n grab as agreed by and approved by the insurer.. Try calling windscreen man.. Goodluck.. It's unreachable for the past month.. Informed King price about it.. They acknowledge that windscreen man is unreachable.. Thry acknowledged that yes the smash n grab should have been done... They still getting back to me after making an empty promise...its more than a month now.. I call in... U get options to chose but not the right people to assist... I send emails to client care... No response... I guess that is what one gets for cheap insurance Hey.. Very disappointing

0
Replies (2)
King Price Insurance
King Price Insurance's reply01 Apr 2019, 17:07
Official
Hi Vikesh

Our sincerest apologies for the negative experience, 

We note our service provider has made contact attempts but to no avail and have emailed you regarding the smash and grab. Kindly respond to the email that was sent to your email address so our service provider is able to make the relevant arrangements with you. You may email Shannon directly on  : ***
VB
Vikesh B's update01 Apr 2019, 17:33
Reviewer Update
I'm not sure what's worst really poor service, or blatant lies.. The service provider had failed to contact me. It is only after this mornings post over hellopeter, did I receive an email from them. As a human being I can understand if challenges were faced, which mind you, should have been brought to my attention as a customer. But to come out and provide a response which is founded on pure lies is very disturbing. Let's not cover up failures king price.. Just apologize and provide a better way forward